FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We offer worldwide shipping!
How long does shipping take?
Our standard turnaround time (TAT) for processing orders is 1-3 business days, not including weekends or holidays. However, please be aware that this timeframe may be subject to change based on factors like weather conditions, holidays, or special events. You can stay informed about any shipping updates by checking the announcement bar on our homepage.
How do I track my order?
Once your order is shipped, you will receive an email with the tracking number. Orders are shipped via USPS, and you can track your package on USPS.com.
Returns
How do I return an item?
Please note that returns are not allowed due to hygiene concerns. However, if there is a mistake from our end, we will be more than happy to help you fix it.
How long does it take to process my return?
Processing times are subject to case variation.
Can I exchange for a different item?
Please take a moment to double-check your order during the checkout process to ensure the accuracy of all items. If you need a different hardware finish, please contact us via email with details about your order before it is sent out.
General
Do you take custom orders?
Absolutely! We love taking on custom orders. Just remember to leave your information on our Contact page.
What sizes do you offer?
Our goal is to offer a wide range of sizes for customers of all ages. Our smallest bow size measures 1.5 inches, while our largest bow measures 5 inches.
What type of hardware do you offer?
We carry 3 types of hardware:
- Alligator Clips
- Nylons
- Nylon Hairties
Do you offer wholesale?
Certainly! Our boutique provides wholesale options on Faire exclusively for other boutiques. If you are in search of party favors for personal use, we kindly request that you submit your information via our Contact page.